Consumer Justice Report 2026: Assessing Capacity of Redressal Commissions in India

This Consumer Justice Study is a first-of-its-kind comprehensive examination of the institutional capacity of India’s consumer dispute redressal systems at the state and district levels. Drawing primarily on public data obtained through Right to Information inquiries and parliamentary responses, the study evaluates state performance through the filters of budgets, infrastructure, human resources, workload and diversity to rank how well states have equipped themselves to fulfill the statutory obligations under the Consumer Protection Act, 2019.

Recognising that state and district commissions are part and parcel of the same framework, the ranking takes account of both tiers. Outside of ranking the states on their readiness to provide forums for consumers, the report also examines district commissions in five metropolitan cities and 28 other district commissions in state capitals to assess how redress functions where large and rapidly growing consumer populations reside.

The report also features an assessment of 28.57 lakh consumer dispute cases over 15 years (2010- 2024) drawn from the CONFONET 2.0 (now e-JAGRITI) dashboard examining sectoral distribution of cases as well as patterns of disposal and hearings of these disputes.

The dashboard can be accessed here: https://ccdash.indiajusticereport.org/