Consumer Justice Report 2026: Assessing Capacity of Redressal Commissions in India
Insights
28.57 lakh
Cases filed between 1 January 2010 and 31 August 2024 at the national, state, and district consumer commissions across India.
In a first-time assessment, the IJR collated data from CONFONET (now e-Jagriti) dashboard and analyses case disposal times, number of hearings and sectoral analysis.
226 crore
Total allocation of budgets for 20 SCDRCs
The highest allocation was recorded by Karnataka at Rs 53.71 crore, followed by Rajasthan at 38.29 crore and Assam at 24.2 crore
2
SCDRCs with women Presidents in 2024.
Of the 19 SCDRCs that provided gender diversity data, only Delhi and Sikkim had a woman president, and 18 of total 56 members were women.
17
SCDRCs did not have a President in 2025
16 SCDRCs had a shortfall of over 50% among members. Only Bihar, Haryana, Tripura and Lakshadweep Commissions had president and sanctioned members in place.
35%
Average share of cases pending for more than three years in State Consumer Dispute Redressal Commissions
Among the 19 SCDRCs that provided data, Kerala, Jharkhand and Uttar Pradesh recorded over 60% cases pending for more than 3 years.
61%
Of all cases in the State Consumer Dispute Redressal Commissions are appeals from District Commissions.
Between 2010 and 2024, 4.9 lakh cases were filed with SCDRCs. Appeals from districts dominate the state commission’s workload.
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