Consumer Justice Report 2026: Assessing Capacity of Redressal Commissions in India - OUT SOON!

226 crore

Total allocation of budgets for 20 SCDRCs

The highest allocation was recorded by Karnataka at Rs 53.71 crore, followed by Rajasthan at 38.29 crore and Assam at 24.2 crore

28.57 lakh

Cases filed between 1 January 2010 and 31 August 2024 at the national, state, and district consumer commissions across India.

In a first-time assessment, the IJR collated data from CONFONET (now e-Jagriti) dashboard and analyses case disposal times, number of hearings and sectoral analysis.

2

SCDRCs with women Presidents in 2024.

Of the 19 SCDRCs that provided gender diversity data, only Delhi and Sikkim had a woman president, and 18 of total 56 members were women.

17

SCDRCs did not have a President in 2025

16 SCDRCs had a shortfall of over 50% among members. Only Bihar, Haryana, Tripura and Lakshadweep Commissions had president and sanctioned members in place.

35%

Average share of cases pending for more than three years in State Consumer Dispute Redressal Commissions

Among the 19 SCDRCs that provided data, Kerala, Jharkhand and Uttar Pradesh recorded over 60% cases pending for more than 3 years.

61%

Of all cases in the State Consumer Dispute Redressal Commissions are appeals from District Commissions.

Between 2010 and 2024, 4.9 lakh cases were filed with SCDRCs. Appeals from districts dominate the state commission’s workload.

Karnataka

Only state to meet all three: SC,ST and OBC quotas in both the police and judiciary

83%

Police stations in the country have at least one CCTV camera

Jharkhand is the only state to have below 50% CCTV coverage.

34

Prisons that consistently recorded 250% and more occupancy rates between 2020 and 2022.

Uttar Pradesh alone has 18 such prisons.

Rs.6.46

Per capita spend on legal aid.